This Refund Policy describes when and how Hellomula LLC (“we,” “us,” or “our”) issues refunds for HelloMula subscriptions. This policy is incorporated into and supplements our Terms of Use.
1. Free Tier
The free plan is at no charge. No payment is collected for it and therefore no refund is applicable.
2. Billing Cycles We Offer
HelloMula has one paid plan, Household, and it can be billed monthly or annually. You choose the cycle at checkout. The refund terms differ by cycle: monthly subscriptions are covered by Section 3 and annual subscriptions by Section 4.
3. Monthly Subscriptions
3.1 Cancelling
You may cancel a monthly subscription at any time. Cancellation takes effect at the end of the monthly period you have already paid for, and you keep access to Household features until that date.
3.2 Refunds
Monthly subscription fees are non-refundable. Because the term is short and you can cancel at any time, we do not prorate or refund a partial month.
3.3 Renewal
Monthly subscriptions renew automatically each month until cancelled. To avoid the next charge, cancel before the renewal date shown in your account.
3.4 Switching to Annual Billing
If you switch from monthly to annual billing, the annual term and its 30-day refund window (Section 4) begin on the date of the switch. We do not refund the monthly period already paid for.
4. Annual Subscriptions
4.1 30-Day Cancellation Window
If you cancel an annual subscription within 30 days of the original purchase date, you are eligible to request a prorated refund for the unused portion of the annual term, calculated by our payment processor, Stripe, from the time remaining when the refund is issued. See Section 9 for how to request one.
When the refund is issued, your paid plan ends immediately and your household moves to the free plan. Your data is kept, subject to the free plan’s feature limits.
Refunds are issued to the original payment method via Stripe. Processing time is described in Section 11.
4.2 After 30 Days
Annual subscriptions cancelled after 30 days from the original purchase date are non-refundable. You will retain access to paid features through the end of the annual period you have paid for.
4.3 Annual Renewal
Annual subscriptions renew automatically at the end of each annual period. If you wish to cancel before renewal, you must do so before the renewal date. The 30-day refund window applies to each new annual term from its respective renewal date.
We will send a renewal reminder by email at least 7 days before each annual renewal charge.
5. Downgrades
Downgrading from Household to the free plan takes effect at the end of your current billing period. We do not issue credits or refunds for the difference in price when you downgrade during an active billing period.
6. Failed Payments & Involuntary Cancellation
If your payment method fails and your account is downgraded to the free plan, any amounts previously collected are not refunded. If you subsequently resolve the payment failure and reactivate the Household plan, your billing cycle resets from the reactivation date.
7. Exceptions & Discretionary Refunds
We may issue refunds outside of the standard policy in the following circumstances at our sole discretion:
- A significant service outage or degradation that materially affected your access to paid features for an extended period (see our Service Availability terms)
- A billing error that resulted in an overcharge
- Duplicate charges due to a payment processing error
- Extenuating personal circumstances, evaluated on a case-by-case basis
To request a discretionary refund, contact us at support@hellomula.com with a description of your situation. We will review each request individually and respond as soon as we can.
8. Terminations for Policy Violations
If your account is suspended or terminated for violation of our Terms of Use, Acceptable Use Policy, or any other applicable policy, you are not entitled to a refund of any amounts paid, including the unused portion of any subscription term. We reserve the right to apply this policy even within a refund window that would otherwise apply.
9. How to Request a Refund
To request a refund that you believe you are eligible for under this policy:
- Email support@hellomula.com with the subject line “Refund Request”
- Include your account email address
- Include the date of the charge and the amount
- Briefly describe the reason for your refund request
We will review your request and respond as soon as we can.
10. Billing Disputes
If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly. Initiating a chargeback may result in the immediate suspension of your account pending investigation.
To dispute a charge, email support@hellomula.com with subject line “Billing Dispute”, your account email, the disputed amount, and a description of the issue.
11. Processing Time
Approved refunds are processed through Stripe, our payment processor. Once we initiate the refund:
- Credit and debit card refunds typically appear within 5–10 business days, depending on your card issuer
- Processing times may vary by bank and card network
- We will email you a confirmation when a refund has been initiated
We cannot expedite bank processing times. If your refund does not appear after 10 business days, please contact your card issuer first, then reach out to us if the issue persists.
12. Contact
For refund requests and billing questions:
Hellomula LLC
Email: support@hellomula.com
For legal and terms-related inquiries: support@hellomula.com